Volunteering frequently asked questions

Q. How do I volunteer in my local Lifeline Shop?

First things first, find your nearest Lifeline Shop on our shop locator. Then you can either give them a call to ask about vacancies, or pop in and have a chat with the manager. To make sure volunteering in this role is great for you, our customers, and Lifeline, we have a selection process for all volunteers. There is an interview and selection process that is easy and friendly. To find out more, speak to your local shop supervisor.

Q. My company has a volunteer program where we can donate a work day and volunteer for an organisation, how can we use this day to help you?

UnitingCare Community runs several events throughout the year, including gift-wraps, Lifeline Bookfest, Out of the Shadows, Stress Down Day, and more. These events happen at selected times throughout the year and people can volunteer for a whole day or part of the day. To register your group for any events, complete the Volunteer Expression of Interest Form and we will place you on our mailing list.

Q. I am a currently completing a degree or diploma, can I complete my required placement with you?

UnitingCare Community can provide placement opportunities for students. For more information, See our student placement and work experience page.

Q. I would like to volunteer for you. What’s the first step?

It would be really good to know what you would like to get out of volunteering, so that we can try and match you to your interests. We have a number of volunteer roles advertised on www.seekvolunteer.com.au and www.volunteeringqld.org.au, you might want to check these out to see if any of these might be of interest to you. Alternatively, if you can send through your resume to volunteer@uccommunity.org.au we can see if we can match you to a volunteer role that suits your skills.

Q. Will I be reimbursed any expenses I incur while volunteering, and if so, what kinds of expenses would I be able to claim?

Unfortunately we aren’t able to reimburse volunteers for their out-of-pocket expenses at this time. From time to time we are able to apply for grants for certain projects and this can fund expenses associated with that particular project.

Q. If I volunteer for your organisation, will I be able to get a paid job eventually?

Volunteering for UnitingCare Community is not a transitional period into employment. We will never ask potential employees to volunteer first, and volunteers do not become paid staff. While you are volunteering with us, you are encouraged to apply for any paid roles that arise, if you are looking to change to a paid position within the organisation.

Q. I have never worked or I am new to the country or state, do I still require two referees for my application?

All volunteers will need to supply two referees, either personal or professional, who are not related to them. If you are unsure of who you can use, or don’t think you will be able to supply two referees, give us a call on 3250 1977 or 3250 1949.

Q. My child is 12 years old and is very mature for their age. Can they volunteer through the school holidays?

For insurance purposes, our volunteers must be aged 15 years and over. If you or someone you know is interested in volunteer opportunities, please contact the Volunteer Management Team at: volunteer@uccommunity.org.au

Q. I feel that I would make a good volunteer for your Telephone Crisis Support Line. Who should I speak to?

All Telephone Crisis Supporters are trained through Lifeline’s national accredited Telephone Crisis Supporter training before they volunteer on the telephone. Details for upcoming training for all Lifeline centres across Queensland can be found on our website. You will find details of the application closing date, commencement date for the training, details of the training and the fees.

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