Volunteer Lifeline Telephone Crisis Supporter

Telephone Crisis SupporterWho is Lifeline looking for?

We are looking for people from all walks of life who want to volunteer their time and help Lifeline save lives. If you can achieve the following we would love to hear from you:

  • demonstrate personal abilities including good communication and listening skills
  • show empathy and have a non-judgemental attitude
  • pass a comprehensive selection criteria
  • successfully complete a national recognised training program.

What’s in it for you

  • Practical crisis supporter skills
  • Personal growth and development
  • Improved communication skills
  • Enhanced self-awareness
  • Giving back to the community
  • Career opportunities.

What do Crisis Supporters say about the experience

“What an amazing experience. I have grown so much…”

“I believe that the Lifeline training was one of the most thoroughly well-planned and well-presented educational experiences of my life.”

“The training has taught me things that are really useful, both on the phones at Lifeline and also in my personal life. I’ve become much more aware of how to listen well to the people I love.”

“I found the training to be such a fantastic learning curve – I learned so much, about myself and others, and all in a supportive, caring environment.”

Course dates and registration details

The following centres offer Lifeline crisis supporter training on behalf of Lifeline Australia RTO 88036. Click on your nearest centre for further information.

What else can you do once you have been accredited

All accredited Telephone Crisis Supporters are also eligible to become a Lifeline Community Recovery Officer.


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