work with you in a culturally inclusive and respectful way
respect and maintain your privacy and confidentiality at all times where possible
be proactive in informing you of the process for raising complaints and record, respond and investigate all complaints
deliver evidence-based high quality services
make services available to you in ways which are non-discriminatory
create opportunities for you, and your support network, to participate in decision making regarding the services you receive.
Communities can expect us to…
work in partnership to deliver responsive services
respect diversity and take an assets-based approach when planning service responses
provide flexible and innovative solutions
mobilise quickly to direct effort to where it’s needed
reliably respond to needs, and be on the ground, working together to recover from natural disasters and other events.
Our partners can expect us to…
establish partnerships based on respect that are mutually beneficial
continue our long history of partnering to deliver services across Queensland
work together to ensure Queenslander’s needs are met
Our environment can expect us to…
act responsibly through innovative and meaningful stewardship of energy and resources, as we respect the environment, protecting it for the communities in which we work and future generations.
seek to embed sustainable practices, to balance growth and social conscience, and to meet our goals without compromising our values, our people or the planet.
You can help us by …
reaching out to our services when you need support and working in partnership with us to respond to your needs
providing us with relevant information to allow us to support you effectively
telling us what you think about our services. We welcome service improvement suggestions or comments on things we are doing well. You can do this by using a ‘client experience tracker’ which are rotated through our services.
letting us know ways we can improve by following our complaints process to enable us to deal with your concerns about the service or access to it fairly, promptly, and without retribution. Whenever required, your choice of advocate will be involved.