Inclusive service delivery

We work across all cultures, locations, abilities and social status


  • Welcome clients of different races, cultural backgrounds, family structure, gender, age, language, abilities, financial means, religion or sexuality
  • Promote and enable access to services on the basis of need, suitability and availability
  • Promote equality of opportunity, rights and access to social and economic wellbeing
  • Respect and are sensitive to people from other cultural and linguistic backgrounds and their community ties
  • Engage our cultural advisors and utilise other resources to identify and understand differences in customs and roles in the lives of our clients
  • Respect the culture, history and the importance of kinship and land to Aboriginal and Torres Strait Islander peoples
  • Demonstrate respect and seek positive change and are guided by our Reconciliation Action Plan

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