Community Connections

two women sitting together

Connections Program             

Maintaining community is an important part of later life. At UnitingCare Community we want to take an active role in building and maintaining a community where wellbeing is key and social isolation is a thing of the past.

Ageing is not an illness, but it can be challenging. At UnitingCare Community we believe in ageing well. We’re here to inspire, enable and support older people to reach their independence and wellbeing goals through a range of services to strengthen links with your community and to help you feel safe at home.

Connections Program in Action

Our expert panel at the Positive Ageing Forums in Cairns and Townsville shared their tips on eating well, getting active, staying safe and how to use technology. Special guest Lisa Curry provided inspiration and motivation for ageing well to more than 300 attendees. Watch the highlights here:

Positive Ageing Video

More than 80 people attended the first Making Connections event in Townsville to try a range of community activities on offer in our community to help support wellbeing and independence. Making Connections will reach Charters Towers, Ayr, Ingham, Atherton and Cairns in June 2016.

Staff member and client at Making Connections lunch, Townsville.


Services we deliver in North Queensland

Connections Program services available for eligible North Queenslanders are:

Can I access Connections Program services?

Service eligibility is determined by State and Federal Government guidelines according to your age and support needs to live at home independently. More information is available here at the Queensland Government community care website.

People over 65, or an Aboriginal or Torres Strait Islander person over 50, who require help to remain living independently at home can access federal government subsidised Connections Program services through the Commonwealth Home Support Program. You can view a fact sheet here: PDF iconconnections_program_flyer.pdf.

Follow the steps below to access Commonwealth Home Support.

Step 1 – Am I eligible?

Register with My Aged Care first to determine if you are eligible. Call My Aged Care directly on 1800 200 422 or visit

Or, we can help you to contact My Aged Care.

If you need urgent assistance, please contact your health professional immediately.

Step 2 – What do I need to live independently at home?

If you are eligible, My Aged Care may organise an independent in-home assessment through the Regional Assessment Service to ensure all of your needs are identified and relevant services can be arranged to support your wellbeing.

You can request UnitingCare Community Connections Program as your preferred service provider.

In-home assessments are usually completed within two weeks of registering with My Aged Care.

Step 3 – Service referral

If you nominate UnitingCare Community Connections Program, we will receive your service request from My Aged Care or the Regional Assessment Service.

Service delivery will commence within the timeframe specified on the referral.

Safe Alert

The Safe Alert service provides peace of mind in an emergency at a touch of button. The simple to use alarm system consists of a main alarm monitor with a powerful microphone and a pendant that you wear. Simply press the pendant that you wear to let us know you need help any time any day, even if you are in bed. The monitor will pick up your voice allowing you to talk hands free while our team contacts your nominated support person or arrange ambulance, fire or police services. The waterproof pendant will work in the shower.

The service is available 24 hours a day, seven days a week.

If you are located within our Townsville or Cairns service region, we will install the alarm for you at your home and show you how to use it.

For more information on Safe Alert phone:

Townsville - 07 4775 9134

Cairns - 07 4050 4955

Social SupportSocial outing for older people's service

We’re with you every step of the way to make meaningful social connections. Choose your own adventures with social support designed just for you.

Together, we’ll create a plan to help you take part in community activities, social groups and local services. Typically, we’ll check in with you monthly or fortnightly to support you to reach your community participation goals.

We also organise regular group activities based on your suggestions to help you meet other people, feel good, or try something new. From a chair yoga session, to a trip to the library, to a coffee catch-up, we’re all about making connections that are meaningful to you.

Find us on the My Aged Care service finder under Social Support Individual:

Community transport serviceCommunity transport bus

Our door-to-door bus service provides low cost transport to access community services and social events to support independence and help reduce the risk of social isolation for Commonwealth Home Support Programme clients.

Our modern bus fleet can accommodate up to 14 passengers per vehicle. A wheelchair accessible bus is also available.

Transport can be arranged for:

  • Seniors groups
  • Doctor appointments
  • Shopping centres
  • Visiting friends and family
  • Social occasions.

Our transport service operates between 8am and 4pm Monday to Friday in the Townsville region for eligible clients. Bookings are required three days in advance. A combination of alternative transportation may be needed if you require urgent travel or are unsure of your return time.

Find us on the My Aged Care service finder under Transport (Direct):

Other services you can access

Other services are available for older people, including:

  • Seniors Enquiry Line
  • Elder Abuse Prevention Unit.

More information on these services can be found by visiting the support for seniors page


Contact Us

Connections Program Wellbeing Team:


Cairns - 07 4050 4955
Townsville - 07 4775 9100


Online enquiry form: submit an online equiry to request our services

 Translation and Interpreter Service logo

We speak your language. If you require an interpreter, please call TIS National: 131 450


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