Lifeline Community Recovery

Recovery is the coordinated process of supporting affected communities in the restoration of emotional, social, economic, built and natural environment wellbeing.

The manner in which recovery processes are undertaken is critical as it is more than simply the replacement of what has been destroyed and the rehabilitation of those affected. (AUSTRALIAN EMERGENCY MANAGEMENT HANDBOOK SERIES Community Recovery HANDBOOK 2, © Commonwealth of Australia 2011).

Lifeline's Community Recovery Program provides face-to-face and telephone based support including information, assessments and referrals to individuals and communities following a crisis or disaster event.

The program aims to make an immediate impact on the trauma and stress experienced by communities through counselling interventions, as well as spearheading longer term recovery through a coordinated approach to rebuilding or re-establishing key community networks and support structures.

Our services are provided by professional staff from a range of fields including social work and psychology, counselling and psychotherapy, as well as highly trained volunteers.

The Community Recovery team is activated at the request of state or local government authorities, or local community leaders in the event of a disaster or critical incident. Some support can continue for years after a critical incident.

The Lifeline Community Recovery Program has been supporting Queensland communities since the Black Hawk helicopter disaster in Townsville in 1996 and continues to respond through it’s trained staff and network of services across the state.

 

Counselling availble following Dreamworld accident

Clients, family members and staff are encouraged to call UnitingCare Queensland’s Lifeline Community Recovery Program if they would like support following the tragic accident at Dreamworld on Tuesday 25 October. The specialist team is available 24/7 on 1800 543 354.

State Program Manager Lifeline Community Recovery Program, Mr Jason Reid, encouraged people to access the service if they were feeling the effects of the accident in any way.

“The important message for all of us is that if you are feeling impacted in any way by the tragedy that occurred at Dreamworld, to please talk to someone about how you are feeling,” Mr Reid said. “It is equally important, that if you find yourself having a conversation that you were never trained to have, to please seek advice from the Community Recovery team and to refer people who require support to this service.”

Mr Reid encouraged people to remember:

  • It is important to talk to someone about how you are feeling
  • If you are talking/listening to someone about how they are feeling, do you know what to listen or look for?
  • To be prepared to refer people to this specialist service if they require additional support.

The Lifeline Community Recovery Program has been supporting Queensland communities since the Black Hawk helicopter disaster in Townsville in 1996 and continues to respond through its trained staff and network of services across the State. Queensland Health will be promoting this service as a dedicated crisis line. 

For more information call: 1800 543 354

Self help toolkits and information factsheets

Factsheets

Tool kits

Emergency contact details during disasters

Download important numbers factsheet

Lifeline contact us button

Share this page